Privacy Policy
This Privacy Policy explains how Elyvnoir collects, uses, discloses and protects your personal information when you visit our online store, purchase our products or otherwise interact with us.
We may collect contact, order, payment, device, browsing and communication information.
We use information to process orders, provide support, improve our store and communicate with customers.
Depending on your location, you may request access, correction, deletion or other controls over your information.
About This Policy
In this Privacy Policy, the terms “Elyvnoir,” “we,” “us” and “our” refer to Elyvnoir. The terms “you” and “your” refer to customers, website visitors and other individuals who interact with us.
This Privacy Policy applies when you visit our website, create an account, place an order, contact customer support, subscribe to marketing communications or otherwise use our services.
By using our website, you acknowledge that your personal information may be collected and handled as described in this Privacy Policy. Where consent is legally required, we will request it before carrying out the relevant processing activity.
Personal Information We Collect
The information we collect depends on how you interact with Elyvnoir. We may collect the following categories of personal information:
- Contact information: Your name, email address, telephone number, billing address and shipping address.
- Order information: Products purchased, selected sizes and colors, order value, discounts, delivery method, order status, returns and refund information.
- Account information: Login credentials, account preferences, saved addresses, wish-list information and purchase history, when these features are available.
- Payment information: Payment method, payment status and transaction details. Complete card or financial account details are generally processed by our authorized payment providers.
- Device and technical information: Internet Protocol address, browser type, device type, operating system, language, time zone and device identifiers.
- Website activity: Pages viewed, links selected, products viewed, cart activity, searches, referral source and interactions with our website.
- Approximate location information: General location inferred from your IP address or information you provide during checkout.
- Communication information: Messages, emails, product questions, customer-support requests, reviews, survey responses and other communications with us.
- Marketing preferences: Your choices regarding promotional email, cookies, advertising and other communications.
- Fraud-prevention information: Information used to detect suspicious transactions, account misuse or other security concerns.
When you do not provide information required for checkout, payment, delivery or fraud prevention, we may be unable to accept or fulfill your order.
How We Collect Information
We may collect personal information from the following sources:
- Directly from you when you browse our store, complete checkout, create an account, contact us, submit a review or subscribe to communications.
- Automatically through cookies, pixels, local storage, log files and similar technologies when you use our website.
- From service providers such as Shopify, payment processors, shipping carriers, analytics services, advertising providers and fraud-prevention services.
- From marketing and advertising partners when permitted by law and consistent with your privacy choices.
- From publicly available or lawful sources where permitted by applicable law.
How We Use Personal Information
We may use personal information to:
- Process payments, confirm orders and provide receipts.
- Fulfill, ship, track, return, replace or refund orders.
- Provide customer service and respond to questions or complaints.
- Create, maintain and manage customer accounts.
- Personalize your shopping experience and recommend relevant products.
- Send service-related messages about orders, accounts, security or changes to our policies.
- Send promotional communications where permitted by law and consistent with your preferences.
- Measure website performance and understand how customers use our store.
- Improve our products, website, customer service and business operations.
- Detect, investigate and prevent fraud, abuse, security incidents or unlawful activity.
- Enforce our terms, protect legal rights and comply with legal obligations.
- Complete a corporate transaction such as a merger, financing, acquisition, reorganization or sale of business assets.
How We Disclose Information
We may disclose personal information to third parties when reasonably necessary to operate our store, provide our services or comply with the law.
| Recipient | Purpose | Possible Information |
|---|---|---|
| Shopify | Store hosting, checkout, commerce services and analytics | Contact, order, device, usage and transaction information |
| Payment providers | Payment authorization, processing and fraud prevention | Billing, transaction and payment-related information |
| Shipping partners | Order delivery, tracking and delivery support | Name, delivery address, telephone number and order details |
| Technology providers | Website functionality, email, customer support, security and analytics | Contact, device, communication and website-activity information |
| Advertising partners | Advertising measurement and personalized advertising where permitted | Cookie identifiers, device information and browsing activity |
| Professional advisers | Legal, accounting, insurance and business advice | Information reasonably required for professional services |
| Authorities or other parties | Legal compliance, fraud investigations and protection of rights or safety | Information required or permitted by applicable law |
Service providers are permitted to use personal information only for authorized purposes and subject to their contractual and legal obligations.
Our Use of Shopify
Our online store is hosted by Shopify. Shopify provides the commerce platform that allows us to display products, operate checkout, process orders and manage our store.
When you visit or purchase from Elyvnoir, Shopify may process personal information on our behalf and for its own authorized purposes in accordance with its policies.
You can learn more about how Shopify handles consumer information and access Shopify’s privacy controls through the links below:
- Shopify Consumer Privacy Policy: Read Shopify’s Consumer Privacy Policy
- Shopify Privacy Controls: Manage information processed by Shopify
Marketing and Advertising
Where permitted, we may use personal information to send promotional communications, measure advertising performance and show advertising that may be more relevant to your interests.
You can unsubscribe from promotional emails by using the unsubscribe link included in the message. You may continue to receive non-promotional messages relating to orders, accounts, customer support, security or legal notices.
Certain privacy laws define the use of cookies or disclosure of information for targeted advertising as “selling,” “sharing” or “targeted advertising,” even when no money is exchanged. Where applicable, you may opt out through our cookie or privacy controls or by contacting us.
Elyvnoir does not knowingly sell personal information for direct monetary payment. Some advertising activities may nevertheless be treated as a sale or sharing under certain privacy laws.
How Long We Retain Information
We retain personal information for as long as reasonably necessary to provide our services and fulfill the purposes described in this Privacy Policy.
Retention periods may depend on the nature of the information, customer-account status, order history, contractual requirements, fraud-prevention needs, dispute resolution, tax and accounting obligations, and other legal requirements.
When information is no longer required, we may delete, anonymize or securely isolate it, subject to applicable law and technical limitations.
Information Security
We use reasonable administrative, technical and organizational measures intended to protect personal information against accidental loss, misuse, unauthorized access, disclosure, alteration or destruction.
However, no website, storage system or transmission method can be guaranteed to be completely secure. You should use a strong, confidential password and avoid sharing account credentials.
When you believe your account or personal information may have been compromised, contact us promptly at support@elyvnoir.com.
International Data Transfers
Elyvnoir and our service providers may process or store personal information in countries other than the country where you live. Those countries may have different privacy and data-protection laws.
Where required, we or our service providers use legally recognized safeguards for international transfers, such as contractual protections or other approved transfer mechanisms.
Your Privacy Rights and Choices
Depending on where you live and subject to applicable exceptions, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain personal information.
- Request a portable copy of certain information in a commonly used format.
- Object to or request restriction of certain processing activities.
- Withdraw consent where processing is based on consent. Withdrawal does not affect processing completed before consent was withdrawn.
- Opt out of marketing communications, targeted advertising or certain disclosures where applicable.
- Appeal our decision regarding a privacy request where applicable.
- Submit a complaint to an appropriate privacy or data-protection authority.
To submit a request, email support@elyvnoir.com with the subject line “Privacy Request.”
We may need to verify your identity before completing a request. We may request information reasonably necessary to confirm that you are the person associated with the relevant account or transaction.
You may use an authorized agent where permitted by law. We may request proof of the agent’s authority and may need to verify your identity directly.
We will not unlawfully discriminate against you for exercising a privacy right.
United States State Privacy Rights
Residents of certain US states may have additional rights regarding their personal information. Depending on the applicable law, these rights may include:
- The right to know or access categories and specific pieces of personal information collected.
- The right to correct inaccurate personal information.
- The right to request deletion of personal information.
- The right to obtain information about categories of sources, purposes and recipients.
- The right to opt out of the sale or sharing of personal information or the processing of information for targeted advertising.
- The right to limit certain uses of sensitive personal information, where applicable.
- The right not to receive discriminatory treatment for exercising applicable rights.
Where legally required, we will recognize supported browser-based opt-out preference signals, such as Global Privacy Control, for the browser or device from which the signal is sent.
You may also manage applicable advertising and cookie choices through our website’s privacy controls or contact us at support@elyvnoir.com.
Information for European Users
When European data-protection laws apply, our legal bases for processing personal information may include:
- Contract: Processing required to accept, fulfill and support your order.
- Legitimate interests: Operating and improving our business, securing our services, preventing fraud and providing customer support, where those interests are not overridden by your rights.
- Consent: Activities such as certain marketing, advertising and non-essential cookies where consent is required.
- Legal obligations: Processing necessary to comply with tax, accounting, consumer-protection, regulatory or other legal requirements.
You may have rights to access, correct, erase, restrict or object to processing, receive portable data and withdraw consent. You may also lodge a complaint with the data-protection authority in your country.
Children’s Privacy
Our website and services are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.
When you believe a child has provided personal information to us without appropriate permission, contact support@elyvnoir.com. We will review the request and take appropriate action.
Third-Party Websites and Links
Our website may contain links to websites, applications or services operated by third parties. We do not control the privacy, security or content practices of those third parties.
When you leave our website, review the privacy policy of the relevant third-party service before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, business practices, technology, legal requirements or other operational needs.
The revised policy will be posted on this page with an updated effective date. Where required by law, we may provide additional notice of material changes.
Contact Elyvnoir
For questions about this Privacy Policy, our privacy practices or a privacy-rights request, contact us using the information below:
- Store: Elyvnoir
- Email: support@elyvnoir.com
- Privacy-request subject: Privacy Request
Questions About Your Information?
Contact the Elyvnoir support team for privacy questions, requests or concerns regarding your personal information.
Email Privacy Support