Terms & Condition

General Information

This website is operated by Elyvnoir. Throughout the website, the terms “Elyvnoir,” “we,” “us” and “our” refer to Elyvnoir.

The terms “you,” “your” and “customer” refer to website visitors, account holders, purchasers and other users of our services.

We provide this website, including the information, products, tools and services available through it, subject to your acceptance of these Terms and Conditions and all other policies referenced on the website.

Agreement to These Terms

By visiting our website, creating an account, adding products to your cart, completing checkout or otherwise using our services, you agree to be bound by these Terms and Conditions.

These Terms also incorporate our Privacy Policy, Shipping Policy, Refund, Resend and Return Policy and any other policy displayed or linked on our website.

If you do not agree with any part of these Terms, you must stop using our website and services.

Age and Legal Capacity

By using our website, you confirm that you are at least the age of legal majority in your place of residence or that you are using the website with the permission and supervision of a parent or legal guardian.

You must have the legal authority to enter into a binding agreement and provide accurate information when placing an order.

Parents and legal guardians are responsible for purchases and website activity carried out by minors under their supervision.

Use of Our Website

You may use our website only for lawful personal shopping and informational purposes.

• You must provide accurate, current and complete information.
• You must not interfere with the operation, security or availability of our website.
• You must not attempt to access accounts, systems or information without authorization.
• You must not use automated tools to copy, scrape or overload the website without written permission.
• You must not introduce viruses, malicious code or other harmful technology.
• You must not use our services in a fraudulent, abusive, misleading or unlawful manner.

We may restrict or block access when we reasonably believe these Terms have been violated.

Product Information

We make reasonable efforts to present product descriptions, sizing, colors, materials, photographs and other information accurately.

However, the appearance of colors and details may vary depending on lighting, photography, manufacturing differences and your screen or device settings.

• Product images are provided for illustration and reference.
• Measurements may vary slightly because of manual measurement or normal manufacturing tolerance.
• Print placement, color tone, texture and minor details may vary between production batches.
• Product availability is not guaranteed until an order is accepted and processed.
• We may modify, replace or discontinue products without prior notice.

Orders and Order Acceptance

Placing an order is an offer to purchase products subject to these Terms. An order is not considered finally accepted until payment is approved and the order enters processing.

We reserve the right, where reasonably necessary, to refuse, limit, place on hold or cancel an order.

This may occur because of:

• Product unavailability or inventory errors
• Incorrect product information or pricing
• Payment authorization problems
• Suspected fraud or unauthorized activity
• Shipping or destination restrictions
• Unusually large quantities or suspected resale activity
• Violation of these Terms or another store policy

When we cancel a paid order before fulfillment, we will normally issue a refund for the cancelled amount to the original payment method.

Order information

You are responsible for reviewing the product, size, color, quantity, delivery address, contact details and payment information before submitting an order.

Changes cannot be guaranteed after processing or fulfillment has started.

Prices, Currency and Taxes

Product prices are displayed in the selected or available store currency and may change without prior notice.

The price charged is the price displayed at checkout when your order is submitted, subject to correction of clear technical or pricing errors.

• Promotions may have eligibility rules, expiration dates and product restrictions.
• Discount codes must be entered before checkout is completed.
• Multiple discounts may not be combined unless expressly allowed.
• Currency conversion rates and foreign transaction fees may be determined by your bank or payment provider.
• Taxes, customs duties and import charges may apply depending on the destination.

If a product is listed at an obviously incorrect price because of a technical, typographical or system error, we may cancel the affected order and refund the amount paid.

Payment Terms

Payment must be made in full using an available payment method unless a separate approved payment arrangement is displayed at checkout.

By submitting payment information, you confirm that:

• The information provided is accurate and complete.
• You are authorized to use the selected payment method.
• You authorize the applicable payment provider to charge the total displayed at checkout.
• You will not initiate a false, fraudulent or abusive payment dispute.

Payment information is processed by authorized payment providers. Elyvnoir does not directly store complete payment-card details.

An order may be delayed or cancelled when payment cannot be verified or authorized.

Shipping and Delivery

Processing and delivery estimates are provided for guidance and are not guaranteed delivery dates.

Delivery may be affected by carrier operations, customs processing, weather, holidays, transportation interruptions, destination restrictions or other circumstances outside our reasonable control.

• You are responsible for providing a complete and accurate delivery address.
• Orders containing multiple products may arrive in separate packages.
• Tracking may take time to update after shipment.
• International customers may be responsible for customs duties, taxes and import charges.
• Packages returned because of incorrect addresses, refusal or failure to collect may require an additional shipping payment.

Full shipping information is provided in our Shipping Policy.

Returns, Refunds and Resends

Returns, refunds, replacements, resends and cancellations are governed by our Refund, Resend and Return Policy .

Products must satisfy the applicable eligibility requirements and claim deadlines. Supporting evidence may be required.

• Returns must be authorized before shipment.
• Products must normally be unused, unworn, unwashed and unaltered.
• Original tags, accessories and packaging may be required.
• Unauthorized returns or returns sent to an incorrect address may not be processed.
• Some customized, personalized, hygiene-sensitive or completed service products may be non-returnable.

Nothing in these Terms removes any mandatory consumer rights that cannot legally be excluded.

Customer Accounts

You may be able to create an account to access selected features, review orders or save information.

You are responsible for:

• Keeping your login details and password confidential.
• Restricting access to your account and devices.
• Providing accurate and current account information.
• Informing us promptly of suspected unauthorized access.
• All activity carried out through your account unless prohibited by applicable law.

We may suspend or terminate accounts associated with fraud, abuse, chargeback misuse, false information, policy violations or security risks.

Reviews, Feedback and Submissions

You may be able to submit reviews, photographs, comments, feedback, suggestions or other content.

By submitting content, you confirm that you own it or have permission to share it and that it does not violate another person’s rights.

You grant Elyvnoir a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, display and distribute submitted content for operating, promoting and improving our business, subject to applicable privacy laws.

Submitted content must not:

• Be false, misleading or fraudulent
• Contain unlawful, threatening or abusive material
• Violate privacy, copyright or trademark rights
• Contain malicious code, spam or unauthorized advertising
• Impersonate another person or misrepresent an affiliation

We may remove or refuse content that violates these Terms or is inappropriate for our website.

Intellectual Property

Unless otherwise stated, the website and its content—including the Elyvnoir name, branding, logos, text, design, graphics, photographs, videos, layout, icons, product presentation and software—are owned by or licensed to Elyvnoir.

This content is protected by applicable intellectual-property laws.

You may view and use the website for personal, non-commercial shopping purposes. Without written permission, you may not:

• Copy or reproduce website content
• Republish product images or descriptions
• Use our branding or logos
• Modify, sell, license or commercially exploit our content
• Create misleading websites or accounts using our identity
• Remove copyright, trademark or ownership notices

Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment providers, shipping carriers, analytics tools, social platforms and other service providers.

Third-party services are governed by their own terms and privacy practices. Elyvnoir does not control and is not responsible for the availability, content, security or practices of independent third-party websites.

Accessing or purchasing through an external service is at your own discretion. Review the applicable third-party terms before using the service.

Prohibited Uses

You may not use our website or services to:

• Violate any applicable law or regulation
• Commit or facilitate fraud
• Submit false payment disputes or chargebacks
• Harass, threaten or abuse staff or other individuals
• Infringe intellectual-property or privacy rights
• Transmit viruses, malware or harmful code
• Collect information about others without authorization
• Interfere with website security or operation
• Use automated scraping, crawling or data extraction tools
• Resell products in a misleading or unauthorized manner
• Circumvent purchasing, account or promotional restrictions

We may terminate access and take appropriate action when prohibited conduct is detected.

Website and Service Disclaimer

To the maximum extent permitted by applicable law, our website, content and services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure or available at a particular time.

We may temporarily suspend access for maintenance, updates, security work or circumstances outside our control.

Product suitability can depend on individual preferences, measurements, intended use and care. You are responsible for reviewing product details before purchasing.

Limitation of Liability

To the maximum extent permitted by applicable law, Elyvnoir and its service providers will not be liable for indirect, incidental, special, punitive or consequential losses arising from:

• Use or inability to use the website
• Unauthorized account access caused by compromised credentials
• Third-party websites or services
• Carrier, customs or delivery delays outside our control
• Loss of data, profits, opportunity or business
• Reliance on information displayed on the website

Where liability cannot be excluded, our total liability relating to a product or order will be limited to the amount paid for the affected product, except where applicable law requires otherwise.

Nothing in these Terms limits liability for fraud, intentional misconduct, personal injury caused by negligence or any liability that cannot legally be limited.

Responsibility for Violations

To the extent permitted by law, you agree to be responsible for reasonable losses, claims, costs or expenses resulting from:

• Your unlawful use of our website or services
• Your violation of these Terms
• Your violation of another person’s rights
• Fraudulent, abusive or unauthorized activity through your account
• Content you submit to our website

This section does not apply where responsibility results from Elyvnoir’s own unlawful conduct or where prohibited by applicable law.

Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be applied to the greatest extent legally permitted.

The remaining provisions will continue in effect unless applicable law requires otherwise.

Suspension and Termination

You may stop using our website at any time.

We may suspend or terminate access to our website, services or customer accounts when reasonably necessary because of:

• A violation of these Terms
• Suspected fraud or security risk
• Abusive conduct
• Payment or chargeback misuse
• Unlawful activity
• Technical, legal or operational requirements

Provisions concerning payments, ownership, liability, disputes and other matters intended to survive termination will remain effective.

Governing Law and Disputes

These Terms are governed by the laws applicable to Elyvnoir’s operations, without preventing customers from receiving mandatory protections available under the laws of their place of residence.

Before starting formal proceedings, you agree to contact us and make a reasonable effort to resolve the issue directly.

Nothing in these Terms prevents either party from seeking urgent legal protection or exercising rights that cannot legally be restricted.

Changes to These Terms

We may update these Terms and Conditions to reflect changes in our services, products, business practices, technology or legal obligations.

Updated Terms will be posted on this page with a revised effective date. Changes will apply from the date they are published unless another date is stated or applicable law requires additional notice.

Your continued use of the website after updated Terms take effect constitutes acceptance of the revised Terms, where permitted by law.

Contact Elyvnoir

For questions about these Terms and Conditions, contact our customer support team:

• Store: Elyvnoir
• Email: support@elyvnoir.com
• Recommended subject: Terms and Conditions Question

Include any relevant order number or account information so we can better understand and respond to your question.