Questions & Answers
Questions & Answers
Find answers about sizing, orders, payments, shipping, returns and our products. Search below or select a category to quickly find the information you need.
Products & Collections
What types of clothing do you sell?
We mainly sell women’s fashion, including dresses, shirts, T-shirts, jeans, skirts, tops and other carefully selected wardrobe pieces.
Will sold-out products be restocked?
Some popular products may be restocked, but availability is not always guaranteed. We recommend checking the product page regularly for updated stock.
Are the product colors exactly the same as shown online?
We aim to display product colors as accurately as possible. However, colors may look slightly different depending on lighting, photography and your screen settings.
How should I care for my clothing?
Please follow the care instructions shown on the garment label. When specific instructions are unavailable, we recommend gentle washing in cold water and air drying to help protect the fabric and shape.
Sizes & Fit
How do I choose the correct size?
Measure your bust, waist and hips, then compare your measurements with our Size Guide. We also recommend reviewing any item-specific sizing information on the product page.
What should I do if I am between two sizes?
We usually recommend selecting the larger size for a more comfortable fit, especially when the product is fitted or made from fabric with little stretch.
Do all products follow the same size chart?
Sizing may vary slightly depending on the design, fabric, supplier and intended fit. Always review the product description and any measurements provided for the specific item.
Can you help me select a size?
Yes. Contact our support team with the product name and your bust, waist and hip measurements. We will help recommend the most suitable size.
Orders
How do I place an order?
Select your preferred product, color and size, then click Add to Bag. When you are ready, proceed to checkout and complete your shipping and payment information.
How do I know whether my order was successful?
After completing checkout, you should see an order confirmation page and receive a confirmation email containing your order information.
Can I change or cancel my order?
Contact us as soon as possible after placing your order. We will try to help, but changes and cancellations cannot be guaranteed once processing or shipment has started.
Can I change my delivery address after ordering?
Contact our support team immediately with your order number and correct address. We may be able to update it before the order is processed, but we cannot guarantee address changes after shipment.
Shipping & Delivery
How long does delivery take?
Delivery time depends on your location, shipping method and product availability. The estimated delivery information will be shown during checkout or in our shipping policy.
How can I track my order?
When tracking is available, you will receive a shipping confirmation email containing your tracking number and tracking link.
Why has my tracking information not updated?
Tracking information may take several days to update after your parcel is shipped. Delays can also occur between carrier scanning points or during busy delivery periods.
What should I do if my package is delayed?
Check your tracking information first. When there has been no update for an extended period, contact our support team with your order number so we can assist you.
Will all items arrive in one package?
Some orders may be shipped in separate packages depending on product availability and fulfillment location. Separate packages may arrive on different dates.
Returns & Refunds
Can I return an item?
Return eligibility depends on the condition of the item, return period and our current return policy. Please review our Refund Policy before submitting a request.
What should I do if I receive a damaged or incorrect item?
Contact us as soon as possible and include:
- Your order number
- A clear photo or video of the item
- A photo of the packaging and shipping label
- A short explanation of the issue
How long does a refund take?
After an approved refund is processed, your bank or payment provider may require additional processing time before the funds appear in your account.
Can I return an item because the size does not fit?
Size-related returns are subject to our return policy. Items normally need to be unworn, unwashed, unused and returned with their original packaging and tags.
Payments & Checkout
Which payment methods do you accept?
Available payment methods are displayed during checkout. Options may vary depending on your country, currency and payment provider.
Is my payment information secure?
Payments are processed through secure payment services. We do not directly store your complete card information on our website.
Why was my payment declined?
A payment may be declined because of incorrect card details, insufficient funds, security restrictions or approval requirements from your bank. Check your details or contact your payment provider.
Can I use a discount code?
Enter your valid discount code in the discount field during checkout. Discount codes may have eligibility requirements, expiration dates or product restrictions.
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