Shipping Policy
Thank you for shopping with Elyvnoir. We are committed to processing and delivering your order as quickly and efficiently as possible while keeping you informed throughout the delivery process.
After your order has been processed and shipped, please allow up to two weeks for delivery. Delivery estimates may vary depending on your destination, carrier and customs processing.
Orders are normally prepared within 1–3 business days, excluding weekends and public holidays.
Most orders are expected to arrive within two weeks after shipment, although delays may occasionally occur.
Elyvnoir currently ships internationally to supported destinations around the world.
Order Processing Time
All Elyvnoir orders are normally processed within 1–3 business days after successful payment confirmation.
Processing includes payment verification, order confirmation, quality checks, packaging and preparation for shipment.
- Business days do not include weekends or public holidays.
- Orders placed during weekends or public holidays will begin processing on the next available business day.
- Customized, personalized, pre-order or high-demand items may require additional processing time.
- Processing time is separate from the shipping and delivery period.
The estimated delivery period begins after your order has been processed, handed to the shipping carrier and marked as shipped.
Estimated Shipping Time
Due to high demand and international shipping conditions, please allow up to two weeks after shipment for your order to arrive.
We always aim to deliver orders sooner whenever possible. However, estimated delivery dates are not guaranteed because transit times depend on the destination, carrier network, customs processing and local delivery conditions.
| Order Stage | Estimated Time | What Happens |
|---|---|---|
| Processing | 1–3 business days | Your order is confirmed, checked, packed and prepared for shipment. |
| Shipping | Up to 2 weeks | Your package travels through the carrier network to your delivery destination. |
| Customs or local delivery | May vary | International orders may require additional customs or local carrier processing. |
In remote locations or during high-volume periods, delivery may take longer than the usual estimate.
Worldwide Shipping
Elyvnoir currently ships worldwide to most supported countries and regions.
Shipping availability may depend on the product, destination, customs restrictions, carrier coverage and current international delivery conditions.
- Enter your complete delivery address during checkout to confirm whether shipping is available.
- Some remote areas, islands or restricted destinations may not be supported.
- Certain products may be restricted from international shipment.
- Available shipping methods may differ depending on your location.
When you are unsure whether your location is supported, contact support@elyvnoir.com before placing your order.
Shipping Rates
Shipping charges are calculated based on your order, delivery destination and available shipping method. The applicable shipping charge will be displayed during checkout before payment is completed.
- Shipping prices may vary by destination and order size.
- Some products or locations may have different shipping rates.
- Promotional or discounted shipping may be available during selected campaigns.
- Free shipping may be available for qualifying orders based on the cart value or promotional terms.
Free shipping offers may have minimum purchase requirements, destination restrictions, product exclusions or limited promotion periods.
Tracking Your Order
After your order has been shipped, you will receive a shipping confirmation email containing your available tracking information.
- Tracking may take several days to begin showing movement after the package is dispatched.
- Some international carriers update tracking only at major transit points.
- Local delivery may be completed by a different carrier from the original shipping company.
- Tracking updates may temporarily pause while the package is in customs or moving between countries.
A temporary lack of tracking updates does not necessarily mean that the package has stopped moving or has been lost.
Shipping Address Information
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your name, street address, apartment or unit number, postal code, city, region, country and telephone number before completing payment.
- Elyvnoir is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.
- Address changes cannot be guaranteed after processing or shipment has started.
- Additional shipping charges may apply when a package must be resent because of an incorrect address.
- Orders returned because they were unclaimed may require a new shipping payment before being sent again.
Contact us immediately after placing your order when you notice an address error.
Separate Shipments
Orders containing multiple products may occasionally be shipped in separate packages.
This may happen when products are prepared from different fulfillment locations, become available at different times or require different shipping methods.
- Separate packages may arrive on different dates.
- Each package may have a different tracking number.
- Receiving only part of your order does not automatically mean the remaining products are missing.
- Check all shipping confirmation emails before reporting an incomplete delivery.
Shipping Delays and Issues
Shipping delays may occasionally occur because of circumstances outside Elyvnoir’s reasonable control.
- Customs inspections or clearance delays
- Carrier network or transportation issues
- Extreme weather or natural disasters
- Public holidays or peak shopping periods
- Flight cancellations, port congestion or border restrictions
- Strikes, civil unrest or government restrictions
- Incorrect addresses or failed delivery attempts
- Remote-location delivery limitations
When your order has not arrived within two weeks after shipment, check the tracking information and contact our support team so we can review the shipment.
Please check your tracking link, delivery address, mailbox, household members, building reception, neighbors and local post office or delivery carrier.
Customs, Taxes and Import Charges
International orders may be inspected or processed by customs authorities in the destination country.
Depending on local regulations, the recipient may be responsible for import taxes, customs duties, handling fees or other government charges.
- Customs charges are determined by local authorities, not Elyvnoir.
- Customs processing may delay the final delivery date.
- Customers are responsible for providing documents requested by customs or the local carrier.
- Refusing to pay required import charges may cause the package to be returned, abandoned or destroyed.
Contact your local customs authority for information about possible import charges before ordering.
Packages Marked as Delivered
When tracking shows that your package has been delivered but you cannot locate it, please:
- Check your mailbox, entrance, porch and other safe delivery areas.
- Ask household members, neighbors, reception staff or building management.
- Contact the local delivery carrier or post office.
- Allow additional time because some carriers mark packages as delivered shortly before the final handover.
Elyvnoir cannot normally provide a refund or replacement when the official carrier tracking confirms successful delivery to the address provided at checkout.
Changes to This Policy
Elyvnoir may update this Shipping Policy to reflect changes in carrier services, fulfillment methods, delivery destinations, business practices or legal requirements.
The latest version will be published on this page with an updated effective date.
Need Help With Your Shipment?
When you have a question about your shipment or need assistance tracking your order, contact the Elyvnoir support team.
- Store: Elyvnoir
- Email: support@elyvnoir.com
- Recommended subject: Shipping Help – Your Order Number
Include your order number, full name and tracking number in your first message so our team can review the shipment more efficiently.
Where Is Your Order?
Send us your order number and tracking information when you need help checking the delivery status of your package.
Contact Shipping Support